The latest G2 Industry Reports are out, and we couldn't be more excited to announce that Hub has been named a Momentum Leader in Employee Intranets, for the first time since partnering with the peer-review tech platform in 2021.
Only the top trending 25% of intranet providers can achieve Momentum Leader status, and it takes over a year to even become eligible. G2's Algorithm tracks year-on-year momentum for every provider, taking into account:
Customer satisfaction ratings - focusing on end-usability and administration;
Quality of customer reviews;
Product popularity;
Market presence;
Company growth.
Hub has seen dramatic growth since the pandemic, not only growing our customer base by more than double, but we've also focused heavily on delivering the best possible product and service to our customers, which has seen our customer retention rate increase from 84% to an amazing 98%!
That must be why, for the second consecutive quarter, G2 has recognised Hub once again as providing the highest Quality of Support for a product - with a staggering 100% satisfaction rating! - awarding Hub the Best Support badge.
G2 is different from other software directories - you don't pay to rank high, you've got to earn it! They use customer reviews and satisfaction ratings from real users of every solution on the market today, to give an independent, unbiased ranking of the best software providers out there. That's why being recognised as a Momentum Leader means so much to our Hub Team! We pride ourselves on continuously evolving our product to meet our users' needs, and making those evolutions available to every customer - old or new - at no additional cost. Not only that, but we always deliver an outstanding level of personable customer service - no matter what size you are, whether you're a company of 10 or 10,000, you'll receive the same high level of support - because your success is our goal. That's why it's amazing to see this dedication to our product and customers recognised on an industry-level.
This G2 recognition goes far beyond the Momentum Leader and Best Support awards, to include a whopping 13 High Performer badges! These range across the categories of Employee Intranet, Employee Communications, Employee Engagement and Knowledge Management solutions, with regional recognition in UK and Europe, plus standing out as a provider of choice for SME, Mid-Market organisations. G2's Summer 2023 quarterly reports have been Hub's most successful yet, with satisfaction ratings through the roof:
Whether its employee intranets, internal comms or client portals, it's all about the people. That's why our USP is about setting our people-power to the max, tailoring every demo, trial session and onboarding consultation to each individual customer. Every point of contact is with a real person in our company - no outsourcing or AI ChatGPT robots - and its our attention to detail and 1-2-1 approach that takes our customer service to the next level.
Don't just take our word! Here are some wonderful words from some of our wonderful customers. Because without our customers and their glowing reviews, none of this would be possible - so thank you!